A friendly face and brilliant Passenger Assistant, meet Zara!
Zara has been working at SC Travel for almost 2 years now and has been an amazing asset to our team.
Our passengers often comment on how well-suited Zara is to her role as Passenger Assistant. This role sees her take responsibility for the care of the SEND children we support in travelling to school, where she makes a huge difference to their comfort in making the journey.
“As a mum, I find it so rewarding to help children to feel safe and happy in going to school. I feel like I’m making a positive difference in their lives.”
About Zara
As an avid cook and baker, Zara worked as a professional caterer before joining the SC Travel team. Whilst she enjoyed that role, and still enjoys cooking at home, she finds her role now is more suitable to her personality, as well as being much more rewarding.
Q: What do you like most about being a Passenger Assistant?
A: Definitely the kids. Seeing the difference we make, every day, is something that I can’t compare to much else.
For example, I used to have a child on a school run that was completely non-verbal. But now, after building that trust and getting to know him, he communicates, interacts and has even learnt to say my name.
Not only has this been really lovely to see, but by taking that time to get to know him, I’ve been able to better care for him in situations where he might be more anxious, for example in traffic. For his family, I’ve also been able to provide reassurance and build trust with them, which again is so rewarding.
Q: Outside of work, what do you like getting up to?
A: Most weekends you’ll either find me spending time with my family, baking, seeing my friends or standing on the side of a pitch being a football mum.
I also have a gorgeous golden retriever who I absolutely adore.
Q: What’s been one of your proudest moments in life?
A: Becoming a mum. It’s given me a purpose and I think it’s changed me as a person. I think the reason I am so suited to my role now is because I am a mum, and I can understand the worries of the parents of the children we look after.
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